The Supervisor of OX Operations plays a critical leadership role in helping to implement the strategic direction communicated by the Director of OX Operations. This position serves as the direct operational lead for day-to-day activities across the OX departments and is responsible for ensuring team alignment, driving performance, and fostering a culture of excellence. In close partnership with the Director of OX Operations, this role helps translate high-level strategy into actionable operations, ensures compliance, and supports key initiatives focused on scalability, efficiency, and team development.

• Work closely with the Director of OX Operations to implement departmental strategies and operational initiatives in alignment with corporate goals.
•  Act as an extension of the Director of OX Operations in overseeing execution, managing team workflows, and communicating company directives to the OX teams.
• Provide regular updates and insights to the Director of OX Operations on team performance, process improvements, and operational challenges.
• Assist in supporting a growing team in Brazil with operational execution, compliance oversight, and new product rollouts, when required.
• Lead, mentor, and develop team members across OX operational functions, ensuring strong individual performance and team cohesion.
• Oversee teams progress and execution of daily operational activities ensuring timelines, alignment to SOPs and KPIs, service levels, system needs, and quality standards are met.
• Support employee responsibilities including initial onboarding, performance reviews, and training on internal local procedures in collaboration with the Director of OX Operations and HR.
•  Act as a liaison between team members and leadership to communicate expectations, gather feedback, and ensure alignment with strategic goals.
• Ensure consistent execution of daily operations in accordance with SOPs, KPIs, and quality standards.
• Drive adherence to established procedures, while helping identify gaps and opportunities for process optimization within the OX team’s performance.
•  Collaborate with the Director of OX Operations and corporate product teams (CX Managers, Compliance, Process & Training, Strategic Development) to implement and/or improve new tools, technologies, and process improvements, when required.
• Responsible to manage, maintain, update, and create (where needed) all departmental related SOP’s in an organized manner located in a sharepoint/folder that will be accessible for teams/leaders.
•  Monitor and report on operational KPIs and ensure accurate reporting of team metrics; identify variances and support corrective action planning with the Director of OX Operations.
• Serve as the first point of escalation for team personnel issues, resolving or escalating to HR and the Director of OX Operations, as appropriate.
• Serve as the first point of escalation for Coordinators/Specialists regarding customer challenges, or process concerns, resolving or escalating to the Director of OX Operations, as appropriate.
• Responsible for initiating conversations with the Director of OX Operations and is required to be included in OX department personnel hiring strategy, performance reviews, evaluations, and salary and termination discussions.
• Oversee the daily performance of Coordinators/Specialists, providing regular feedback, additional training where needed, and addressing work-related matters, and ensuring alignment with departmental goals.
• Support coordinators in preparing for their operational activities, supporting their needs and the needs of their teams by stepping in when necessary to ensure continuity and quality of service.
• Serve as a liaison for cross-functional local support needs, including IT, HR, and other organizational departments, to ensure smooth operations and alignment with Brazil legislative requirements.
• Ensure timely and professional resolution of escalated matters with alignment to company values and operational standards.
• Promote a culture of accountability, continuous improvement, and cross-functional collaboration within the team and across departments.
• Help foster a positive, inclusive, and customer-focused team environment.
• Reinforce and model the culture, vision, and values of the OX department as established by the Director of OX Operations and UWL Corporate leadership.
• Maintain and audit required records in accordance with compliance standards and company policy.
• Ensure timely and clear communication to internal and external stakeholders.

For this journey, the required baggage will be:

✔ Proven experience in international logistics, with at least three years in team leadership;
✔ Strong ability to guide, coach, and lead employees through change and growth;
✔ Fluent English for communication with international teams.

Differentials that will make your application take off:

✔ Proficiency in logistics systems and tools, with a focus on KPI monitoring and reporting;
✔ Experience in international logistics or operations dedicated to the U.S.;
✔ Bachelor’s degree and/or postgraduate degree in international-related fields.

We’re UWL Apaixonados & Orientados por nossos ClientesSomos um braço da Multinacional Americana UWL, INC. Nossa sede fica em Itajaí/SC e temos filial em São Paulo/SP. Atuamos  oferecendo soluções em todo o processo de Agenciamento de Cargas. Estamos localizados com vista privilegiada para um dos maiores complexos portuários do Brasil, o Complexo Portuário de Itajaí e Navegantes/SC. Somos certificados OEA (Operador Econômico Autorizado) e IATA (Associação Internacional de Transportes Aéreos) que nos garantem mais agilidade, transparência e segurança em nossos processos.