Requirements of the role The Senior IT Engineer will be the primary point of contact for internal IT operations across four regions (India, USA, Brazil, and Germany). This is a highly autonomous, hands-on role requiring strong technical expertise, responsibility, and leadership. You will ensure infrastructure stability, endpoint security, user experience, and seamless IT operations across all time zones.

1. End-User Support & IT Operations

• Manage global helpdesk operations and provide L1/L2/L3 support for Windows/macOS users.
• Handle complex technical issues and drive permanent fixes.
• Deliver efficient remote support across regions and ensure smooth onboarding/offboarding.
• Maintain and optimize ITIL processes (Incident, Change, Problem, Request Management).
• Create and maintain IT documentation, SOPs, and knowledge base articles.

  2. SaaS Administration & Security

• Administer core SaaS tools such as ManageEngine Endpoint Central, Ticketing systems, and email security tools.
• Create, test, and deploy endpoint/security policies (patching, device control, USB restrictions, compliance rules).
• Configure and manage SSO, MFA, Conditional Access, and basic identity governance.
• Work closely with the security team to improve endpoint posture and maintain compliance.

  3. Endpoint Management & Asset Control

• Manage Intune and/or hybrid environment for application deployment, compliance, MDM, and configuration profiles.
• Maintain accurate asset inventory (laptops, accessories, peripherals, licenses).
• Coordinate device procurement, vendor communication, and hardware lifecycle management.
• Drive patch management compliance across all regions.

  4. Identity & Access Management

• Administer AD, Entra ID (Azure AD), Group Policies, access assignments, and role-based access.
• Support access reviews, joiners-movers-leavers process, and enforce PAM basics.
• Ensure timely revocation of accounts and security compliance.

  5. Networking & Infrastructure (Good to Have)

• Basic troubleshooting for VPN, firewalls, DNS, DHCP, Wi-Fi, routers.
• Liaison with Infra team for escalations and global infrastructure issues.

  6. Global Collaboration & Leadership

• Work closely with engineers across Brazil, India, USA, and Germany.
• Lead technical coordination during incidents and outages.
• Provide guidance to junior IT team members and function as a senior escalation point.

What We Expect from You

• Strong communication skills (written + spoken English).
• Self-driven, accountable, ownership-first mindset.
• Ability to manage priorities independently.
• Empathy and strong people skills to support global teams.
• Continuous learning mindset (certifications supported by company).
• Ability to explain technical concepts in simple language to non-technical employees.

  Key Requirements (8–10 Years Experience)

• 8–10 years of IT support, endpoint management, and SaaS administration.
• Deep experience with Windows, macOS, Microsoft 365 (Exchange, OneDrive, Teams, SharePoint).
• Hands-on expertise with Intune, Endpoint Central, and device management.
• Experience supporting hybrid environments (Microsoft 365, Entra ID, basic AD).
• Familiarity with SSO (Okta, Azure AD SSO, Google Workspace SSO).
• Good understanding of ISO 27001, SOC 2, NIST, and security best practices.
• Strong troubleshooting across hardware, OS, network, VPN, and SaaS services.
• Experience in handling escalations and coordinating IT operations across regions.

• Microsoft or IT certifications: AZ-104, MD-102, ITIL V4.
• Scripting or automation skills (PowerShell, Bash).
• Experience with IT asset management tools.
• Basic understanding of cloud concepts (Azure VM, storage, backups).

At Confience, we build technology that powers mission-critical environments for laboratories and regulated operations across multiple regions. We are now looking for a Global Infrastructure Manager who is passionate about resilience, scalability, automation, and cloud-driven innovation.This role is ideal for someone who wants to shape the future of IT infrastructure Globally — moving beyond traditional “keep the lights on” operations and into a modern, intelligent, automated, data-driven landscape.